Return & Exchange
What is your return and exchange policy?
If you are not 100% satisfied with your purchase, you can return your item(s) for an exchange or a full refund within 30 days from the day you've received your parcel. (Returns must be unworn, in the state you received them, and in the original packaging with the tag still attached and not damaged). Merchandise returned not in its original state may not qualify for an exchange or a refund.
Here is the link to return policy for purchase via Official Website only: Click here
What items can't be returned?
Due to hygiene reasons, returns and exchanges for products listed below will not be accepted.
- WOMEN COMFY BIKINI PANTIES/WOMEN LOUNGER WEAR
- MEN TRUNKS/MEN BRIEFS/MEN EVERYDAY BOXERS
- LOUNGE WEAR
- ALL TYPES OF TOWEL
- ALL TYPES OF MASK
What's the timeline for my exchange or refund?
As for the vast majority of returns, it takes about 10-15 Business Days for us to get your package at the fulfilment centre, inspect your return, process it into inventory and for you to receive your exchange or refund.
Can I get a refund if the price has changed since I ordered it?
As an online business our prices change in response to fashion trends, stock and demand from customers. In this case we will not refund the difference.