We provide a 30-days money-back guarantee for purchases made via the Amora Official Website, www.amora.com.

If the item does not fit properly or you wish to return it due to a change of preference, you may do so within seven (7) days from the date of receipt for either an exchange or a refund through this link

Please ensure the item is in its original condition, as received, with its initial packaging and tags intact.

For any manufacturing defects or if you receive an incorrect item, size, or color, please contact our Customer Support Team via WhatsApp at +6014-750 9314 with your Order Number and product photo, or email us at sales@amora.com. Requests must be made within seven (7) days from the date of receipt, as we may not accommodate requests submitted after this timeframe.

If your order includes a free gift, it must be returned along with the product for a full refund. If any free item is missing, its value will be deducted from the refundable amount.

However, you do not need to return the free gift if opting for an exchange or a partial refund.

Free gifts are non-exchangeable and non-refundable. Any complimentary product received cannot be converted into cash, vouchers, or exchanged.

Products must be returned within seven (7) days from the date of receipt. Returns can be made via mail or self-delivery to the return address specified by Amora.

Customers are responsible for the return shipping cost for exchanges or refunds. However, Amora will cover the cost of shipping the replacement product in the event of an exchange.

The return postage fee will vary based on the courier service selected.

To qualify for a return or exchange, the item must be:

✔ Unused and unwashed

✔ In its original condition

✔ With all original packaging and tags attached

🚫 Do not discard any packaging materials before the return process is completed.

Before returning any item, you must first obtain approval by submitting a request via: Here

Once your request is approved, you will receive the return address via email

Please allow 10-15 business days for us to process your return or exchange (excluding shipping time). Processing is subject to stock availability.

If the requested exchange item is out of stock, we may:
✅ Issue a refund to your original payment method OR
✅ Offer an alternative color / size
(subject to availability)

Customers must ensure their return shipment is successfully delivered to Amora. If the return package is lost in transit, it is the customer's responsibility unless valid tracking is provided.

🚫 Amora reserves the right to reject return requests that do not meet our return guidelines.

To maintain fairness for all customers, returns and exchanges will NOT be accepted in the following cases:

❌ Products damaged due to improper use, mishandling, or negligence (including damage from pets or domestic animals).

❌ Items with visible wear and tear, including rips, stains, strong odors (e.g., cigarette smoke, perfume), or excessive wrinkles.

❌ Products that have been washed, altered, or heavily used.

❌ Products damaged due to fire, flood, or natural disasters.

❌ Items with missing or defaced labels.

❌ Returns not related to product defects or dissatisfaction.

❌ Items that have been soiled or contaminated.

❌ Products that do not comply with the Amora Return/Exchange/Refund policy but are still sent back to our warehouse/return center. These items will not be returned unless the customer covers the return shipping cost.

🔄 Exchanges are only allowed for size and/or color within the same product style.

🔄 Exchanging for a different product is NOT permitted.

This policy applies in cases where:

✅ The size does not fit

✅ The customer has a change of preference

To be eligible for an exchange, the item must be:

✔ Unworn, unwashed, and unaltered

✔ Returned in the exact condition as
received

✔ Free from visible damage, stains, or signs of wear

If your preferred size is unavailable, you may:
✅ Exchange for another color (if available) OR
✅ Opt for a return and refund

🎨 Product Colors:
We strive to accurately display the colors and materials of our products. However, due to device screen variations, actual colors may appear slightly different.

📏 Product Measurements:
Product dimensions listed on Amora.com are approximate and intended for reference only. Final product measurements may vary slightly due to material differences and production factors.

✔ A size variance of up to 5% is considered acceptable under industry manufacturing standards.

🔹 Handmade Production Disclaimer:
Our products are crafted in a factory environment, where minor human variations may occur during the production process.